I have received the wrong products/damaged/missing products?Updated 2 months ago

We’re so sorry if something wasn’t quite right with your order — we know how disappointing that can be, and we’ll make it right as quickly as possible 💛

Wrong or Damaged Items

If you receive the wrong item or if something arrives damaged, please contact us within 7 days of delivery.
To help us sort it quickly, please include:

• Your order number

• A photo of the item you received (and the packaging if damaged)

Once we’ve reviewed your message, we’ll arrange a replacement or refund depending on the situation.

Missing Items

If something is missing from your order, please reach out within 7 days of receiving your parcel so we can investigate. Occasionally, items may be shipped separately — if that’s the case, we’ll let you know right away.

How to Contact Us

You can reach us via our contact form here or by emailing [email protected]. Please don’t return any items until we’ve confirmed next steps.

We’ll always do our best to make things right — thank you for your patience, understanding, and support